Klaviyo Launches Conversational AI Agent to Meet Growing Consumer Demand for AI-Powered Shopping Assistance

Klaviyo Inc. (NYSE:KVYO) is one of the best IPO stocks to buy according to Wall Street analysts. Earlier on July 15, Klaviyo announced the public beta of its new suite of AI-powered tools called Klaviyo Service. The core of this new suite is a Conversational AI Agent, designed to offer personalized, 24/7 shopping assistance and support to online customers.

The AI agent is part of the Customer Hub and is trained on a brand’s product catalog, FAQs, and policies. It can instantly answer questions, recommend products, and guide shoppers from discovery to purchase. The new offering is built on the Klaviyo Data Platform/KDP, which processes over 2 billion daily interactions across more than 7 billion profiles.

The launch follows key findings from Klaviyo’s 2025 Online Shopping Report, which surveyed 2,000 consumers across the US, UK, Australia, and New Zealand. The report highlights a growing consumer preference for AI assistance. Specifically, 62% of respondents would prefer an AI to remember their preferences rather than re-explaining them to a salesperson, and 53% would rather chat with an AI agent for help than email a customer service representative.

Klaviyo Inc. (NYSE:KVYO) is a technology company that provides a SaaS platform in the US, the Americas, the Asia-Pacific, Europe, the Middle East, and Africa.

While we acknowledge the potential of KVYO as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you’re looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock.

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Disclosure: None. This article is originally published at Insider Monkey.