FIS Integrates Glia's AI to Elevate Personalized Digital Banking

Fidelity National Information Services, Inc. FIS is taking a significant step into the world of intelligent banking by incorporating Glia’s AI-driven customer interaction platform into its Digital One banking platform. This integration aims to provide customers with a seamless, personalized and intelligent banking experience. With this integration, financial institutions can now provide a smooth combination of AI automation and human support.

Glia’s AI for ALL technology offers 24/7 assistance for routine inquiries while ensuring that more complicated issues are directed to human agents who have all the necessary context. This unified system not only improves customer satisfaction but also enhances operational efficiency by cutting down resolution times and allowing staff to focus on more meaningful work.

The enhancements allow financial institutions to provide smarter, more context-aware support and quicker resolution of queries. Customers engaging through digital channels can now enjoy AI-guided assistance that recognizes their preferences and anticipates their needs, ranging from tailored product recommendations to immediate financial advice.

This move boosts FIS’ competitive edge in the fast-changing digital banking landscape. As financial institutions around the globe face pressure to modernize, AI-driven personalization is becoming a necessity. By integrating AI into a digital banking suite, the company not only strengthens client loyalty but also positions itself to tap into the increasing demand from mid-tier and regional banks that lack in-house AI capabilities.

Fidelity National’s strategy of integrating AI to drive innovation could enhance scalability in global markets and unlock new revenue streams in digital transformation and modernizing financial technology. In the first half of 2025, the company reported 3.8% year-over-year growth in revenues.

FIS’ Price Performance

Year to date, FIS shares have declined 15.1% compared with the industry’s fall of 3.3%.

FIS’ Zacks Rank & Key Picks

FIS currently carries a Zacks Rank #3 (Hold).

Some better-ranked stocks in the business services space are Acuity Inc. AYI, Green Dot Corporation GDOT and Microvast Holdings, Inc. MVST, each sporting a Zacks Rank #1 (Strong Buy) at present. You can see the complete list of today’s Zacks #1 Rank stocks here.

The Zacks Consensus Estimate for Acuity’s current-year earnings of $19.76 per share has witnessed three upward revisions in the past seven days against no movement in the opposite direction. Acuity beat earnings estimates in each of the trailing four quarters, with the average surprise being 7.6%. The consensus estimate for current-year revenues is pegged at $4.8 billion, implying 9.7% year-over-year growth.

The Zacks Consensus Estimate for Green Dot’s current-year earnings of $1.35 per share has witnessed two upward revisions in the past 60 days against no movement in the opposite direction. Green Dot beat earnings estimates in three of the trailing four quarters and missed once, with the average surprise being 42.1%. The consensus estimate for current-year revenues is pegged at $2.1 billion, implying 20.3% year-over-year growth.

The Zacks Consensus Estimate for Microvast’s current-year earnings of 19 cents per share has witnessed one upward revision in the past 60 days against no movement in the opposite direction. Microvast beat earnings estimates in each of the trailing four quarters, with the average surprise being 268.8%. The consensus estimate for current-year revenues is pegged at $462.3 million, suggesting 21.7% year-over-year growth.

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This article originally published on Zacks Investment Research (zacks.com).

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