Five9 (FIVN) Unveils Major Expansion of Genius AI Suite for Routing, Quality, Analytics at CX Summit

Five9 Inc. (NASDAQ:FIVN) is one of the cheap US stocks to buy according to analysts. On November 18, Five9 introduced a powerful suite of AI-powered innovations at the Five9 CX Summit 2025. These new capabilities extend the Five9 Genius AI suite, integrating AI across routing, quality management, and analytics to create a more unified ecosystem.

This move is designed to help organizations accelerate their move from AI pilot programs to enterprise-scale utilization and elevate every customer interaction. The innovations directly address common challenges in AI adoption, such as fragmented systems, siloed data, and difficulty in measuring ROI. By positioning AI as a connective layer, Five9 aims to foster more integrated operations and strengthen customer connections at scale, aligning with their Agentic CX vision.

Five9 introduced several specific AI-powered capabilities. Agentic Quality Management/AQM is a next-gen solution that can evaluate up to 100% of customer interactions. Genius Routing is a dynamic matching engine using an API-driven design that assists in connecting customers to agents based on real-time inputs. OneVUE is a unified, self-service reporting and analytics application that builds on the capabilities of the previously offered Aceyus VUE.

Five9 Inc. (NASDAQ:FIVN) provides intelligent cloud software for contact centers in the US and internationally. It offers a CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions.

While we acknowledge the potential of FIVN as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you’re looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock.

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Disclosure: None. This article is originally published at Insider Monkey.