RingCentral Announces Plugin for ChatGPT and MCP Connectors for Claude So Businesses Can Turn Conversations into Actions

Makes conversation data accessible and actionable in LLMs with the governance and secure access that businesses expect

Helps business users save time, improve productivity, and complete tasks

BELMONT, Calif.--(BUSINESS WIRE)--$RNG #AiTools--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced a new plugin for ChatGPT and MCP (model context protocol) connectors for Claude to make voice, SMS, and chat data available in LLMs. This enables business users to prompt actions that save time, improve productivity, and complete tasks to drive better business outcomes.

“Businesses around the world rely on RingCentral for calls that close deals, texts that confirm orders, chats that keep teams aligned. Every one of those conversations carry important signals, like who the customer is, what they need, what happened previously,” said Kira Makagon, President & COO, RingCentral. “MCP makes that interaction context available directly in the LLMs that businesses already use, so they can securely utilize their own data to drive outcomes.”

Conversations contain vital interaction context reflecting customer intent, needs, follow-up next steps, pain points, and buying behaviors. LLMs provide a reasoning layer that can act on information. RingCentral fuels that information with rich conversation data. Businesses can leverage RingCentral’s MCP connectors for workflows such as:

• Prioritize the opportunity pipeline: Combine call history and CRM data to prioritize leads and generate relevant talking points based on customer needs for an immediate outbound message.
• Recover the sale while the cart is still warm: Send personalized SMS reminders as a follow-up next step based on abandoned shopping carts in Shopify and other web stores to nudge buyers to purchase.
• Catch escalations before they get escalated: Automate the review of conversation transcripts to flag urgent issues and update support tickets.
• Start your day with a to-do list based on conversations: Leverage messages, calls, voicemails, and data combined with third-party project management systems to create prioritized task lists with actionable next items.

“The next stage of customer interaction will depend on how effectively businesses connect AI with the conversation data and interaction context where customer needs, intent and history are captured. Until now, most of that context has stayed locked away from the tools where decisions actually get made," said Michelle Morgan, Research Director, AI-Enabled Sales, Customer Service, and Contact Center at IDC. “Open protocols like MCP let that context travel to wherever the work happens, instead of requiring a new integration for every AI platform. RingCentral opening its communications data this way is a signal of where the market is headed: agents and employees pulling from the same connected context, instead of each working from a different, incomplete picture.”

How a local OrangeTheory Fitness went from conversations to outcomes

At OrangeTheory Fitness in Warner Robins, Georgia, Franchise Owner Cam Lothridge used to sift through hundreds of texts and emails to form a view on qualified leads and opportunities. With the RingCentral ChatGPT plugin, he began to unlock data and conversations to gain insights and take action.

"The RingCentral ChatGPT plugin increased our lead response rate by 50 percent. It analyzes message performance to show us what drives better conversions, revenue, and member retention. It also transforms how our team catches up between shifts. Instead of staff spending 45 minutes scrolling through hundreds of conversations and texts, the plugin automatically summarizes customer interactions into immediate next steps, getting staff up to speed in under five minutes. With the plugin, I'm able to step back, check the pulse of the business, and take action," said Lothridge.

Governance and trust, built in

With governance and access controls built-in, business admins can stay in control when leveraging RingCentral’s MCP connectors with the LLMs they prefer. RingCentral delivers access management by role and individual. It maintains identity-aware access based on a user’s existing permissions. This includes what data the LLM has access to and when, for example, being able to limit the LLM to call data only on specific prompts. RingCentral-built MCPs extend the same level of trust and security that RingCentral’s core services have delivered to businesses for decades across regulated vertical industries.

Availability

New MCP connectors include voice, SMS, and chat and are available now with all paid RingEX plans. This represents the first step in RingCentral’s broader agent platform roadmap. The plugin for ChatGPT is available and can be installed from RingCentral’s App Gallery and the ChatGPT Directory. For more information and details visit RingCentral.

About RingCentral

RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

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PR Contact
Mariana Leventis
mariana.leventis@ringcentral.com