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As a Customer Support Specialist, you’ll be the first point of contact for our global user base—helping resolve questions, troubleshoot technical issues, and guide users through our powerful financial tools.
Respond promptly to support tickets and live chat inquiries about features, accounts, payments, and general usability.
Troubleshoot user issues effectively—reproducing problems, researching solutions, and collaborating with engineers.
Educate users via clear written responses and help articles, building a robust self‑service knowledge base.
Track common trends and feedback, offering insights to Product, Engineering, and Design teams.
Maintain professionalism even when faced with frustrated users, always representing Finviz’s brand and values.
2+ years in customer support or client-facing roles (fintech or SaaS experience a strong plus).
Strong written and verbal communication skills, with attention to tone and clarity.
Ability to quickly learn complex product features and articulate solutions.
Empathy and patience—customer experience is your top priority.
Flexibility to work during US hours is not required but may enhance collaboration with team members.
This position will commence with a trial period of 2 months.
The final agreed compensation will depend on the level of skills and experience offered.
You can choose employment or contract collaboration.
Remote-first
Work from anywhere—home, a café, or on the road. Our remote-first approach gives you the freedom to choose where you thrive best.
Flexible Schedule
You decide when you're at your peak. A flexible schedule lets you balance work with your lifestyle and priorities.
Competitive Salary
Your work deserves top reward. We offer a competitive salary that reflects your talent and contribution
Work Autonomy
We trust you. With work autonomy, you have the space to create, decide, and lead projects your way—your voice matters here.
Finviz is a leading stock screening platform with a strong presence in the American market, serving 3 million monthly visitors. Our platform is trusted and regularly used by professionals from leading financial institutions—such as HSBC, Goldman Sachs, and Bank of America—as well as by enthusiastic beginners. With an international team across the United States, Slovakia, and the Czech Republic, we’re building tools that make a real impact. Join us in an environment that values your contributions and supports your growth.
Join us to play a vital role in a platform used by millions and be part of an international team where your contributions truly matter! Apply now with your CV and a brief cover letter.
Our mission is to empower investors and traders with fast, intuitive, and powerful tools to visualize financial markets. We aim to make complex data accessible and actionable for everyone.
We foster a collaborative, data-driven, and innovative culture. Our team values precision, creativity, and a passion for solving real-world financial challenges.
Self-motivated individuals who are curious, analytical, and eager to work with cutting-edge technology and financial data thrive here.
Yes, we offer flexible work arrangements, including remote and hybrid options, depending on the role and team needs.
Visit our Careers page, select the role that interests you, and send us your resume, cover letter, and any relevant portfolio or work samples.
Highlight your technical skills, experience with data or financial tools, and explain briefly of why you're excited about Finviz. Tailor your application to the role!
Typically, our process takes 2-4 weeks from application to offer, depending on the role and number of candidates.
Absolutely. We encourage continuous learning, offer mentorship, and provide opportunities to take on impactful projects as you grow with us.
Our tech stack includes React, TypeScript, .NET Core, C#, SQL Server, Python and Node.js for specific tasks.
Note: While .NET experience is a plus, expertise in any backend technology is valuable.
Not necessarily—it's a plus, but we prioritize a willingness to learn and strong technical or analytical skills.
We provide a high level of autonomy, flexible hours, competitive salaries, and opportunities to work on innovative fintech solutions.
We're always hiring exceptional people to shape Finviz's future.
Here are the roles for which we're actively hiring.
