ServiceNow to Invest $1.5 Billion into Genesys Along With Salesforce

ServiceNow, Inc. (NYSE:NOW) is one of the 10 Best AI Software Stocks to Buy Now. On August 1, ServiceNow, Inc. (NYSE:NOW), along with Salesforce, committed a $1.5 billion new investment to Genesys.

The latest investment will help accelerate Genesys’ agentic AI customer experience orchestration opportunity. This also deepens Genesys’ global partnership with ServiceNow and Salesforce. Both companies are going to equally invest in Genesys, each contributing $750 million. ServiceNow will combine its Customer Service Management (CSM) workflow with Genesys Cloud to create a unified experience. The integrated solution will be AI-powered, which will connect service teams through a single desktop, centralize routing across departments, and optimize workforce engagement.

“Our investment in Genesys accelerates our vision for the agentic enterprise, where the ServiceNow AI Platform intelligently orchestrates end-to-end customer experiences. Together, ServiceNow and Genesys are enabling businesses to deploy AI-based customer journeys that anticipate needs, personalize at scale, and deliver measurable outcomes,” said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow.

Proceeds from the investment will be used by Genesys to repurchase shares from the company’s existing equity holders. The investment is expected to close by the end of Genesys’ FY2026, subject to customary closing conditions.

ServiceNow, Inc. (NYSE:NOW) offers cloud-based solutions for digital workflows. The company operates the Now platform, an AI platform for digital transformation, machine learning, process mining, robotic process automation, analytics, and low-code development tools.

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Disclosure: None. This article is originally published at Insider Monkey.