Five9 Announces Fusion for ServiceNow (NOW)

​ServiceNow, Inc. (NYSE:NOW) is one of the Best Technology Stocks to Invest in for the Long Term. On September 16, Five9 announced Five9 Fusion for ServiceNow, Inc. (NYSE:NOW). Fusion is an AI-powered integration that combines voice and digital customer interactions.

​The integration uses real-time AI transcription and a unified routing engine to help businesses deliver faster and personalized customer service. It merges Five9’s technology with ServiceNow, Inc. (NYSE:NOW)’s Customer Service Management to overcome fragmented systems that slow agents and frustrate customers.

​As a result of this integration, agents get instant context and tools to resolve issues more quickly and provide proactive service. Currently, two AI features are available, including real-time transcription in ServiceNow Workspace to replace note-taking, and unified routing to connect digital and voice interactions to the right agents. Management noted that an upcoming feature will allow agents to control calls directly in ServiceNow’s interface and is planned for early 2026.

​ServiceNow, Inc. (NYSE:NOW) provides a cloud-based AI platform called the Now Platform that helps organizations digitize and automate workflows.

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Disclosure: None. This article is originally published at Insider Monkey.