Every Service Visit Is Now a Sales Opportunity: ACV and DriveCentric Announce Strategic Integration

The integration between ClearCar, VIPER, and the DriveCentric AI customer engagement platform boosts service drive revenue and helps sales teams identify high-value acquisitions

BUFFALO, N.Y.--(BUSINESS WIRE)--ACV Auctions (NYSE: ACVA), the leading digital automotive marketplace and data services partner for dealers and commercial partners, today announced a strategic integration with DriveCentric, the leading dealer AI Engagement Platform. Together, the companies are delivering a seamless solution that enables dealerships to acquire more inventory directly from their service drive while creating new revenue opportunities for fixed operations. This integration is the first of many planned partnerships, as ACV continues to expand its connections with service-drive software and dealer management system providers to help dealers succeed, regardless of which technology partners they rely on.

The integration combines ACV’s ClearCar pricing engine and VIPER platform (an AI-powered vehicle inspection, valuation technology, and acquisition workflow) with DriveCentric’s newly launched Service Engagement Hub, the industry's first modern CRM purpose-built for Fixed Operations, empowering Service Advisors and Service BDC teams with a modern customer engagement and AI platform. Together, the platforms provide dealership teams with actionable insights from vehicle arrival through inspection, service recommendations, and potential trade acquisition.

“Every day, dealerships have hundreds of customers driving into their service lane, representing one of the largest untapped sources of retail inventory,” said George Chamoun, ACV’s CEO. “By integrating VIPER with DriveCentric, we’re enabling dealers to intelligently identify acquisition opportunities, standardize inspections, and create a better ownership experience for consumers—all within the dealership’s existing workflow. DriveCentric was the first to recognize this opportunity and to build quickly with us, and that kind of forward-thinking partnership is exactly what dealers deserve. The automotive space is moving toward connected ecosystems, and we’re building the infrastructure to make that possible at scale.”

Key Benefits for Dealers

• Acquire More Inventory: Turn routine service appointments into consistent opportunities to source high-quality used vehicles.
• Standardized Digital MPIs: Deliver consistent, transparent inspections using ACV’s proven inspection technology.
• Increase Fixed Operations Revenue: Instantly identify tire replacement and other maintenance opportunities during every inspection.
• Improve Customer Experience: Deliver personalized recommendations backed by real vehicle data while providing customers with convenient upgrade and trade-in options.
• Increase Operational Efficiency: Reduce manual processes by connecting customer engagement, inspections, valuations, and service recommendations into one integrated workflow.

"The service drive is where dealerships see their customers most often, yet it's been the most underserved part of the store. Through this partnership, dealerships get something neither of us could deliver alone: a service lane that engages customers intelligently, uncovers real acquisition opportunities, and turns everyday appointments into measurable results," said Joe Hampton, Head of Corporate Development and Partnerships at DriveCentric.

The ACV and DriveCentric integration is designed to help dealerships maximize every customer interaction—whether the objective is retaining a service customer, increasing repair order revenue, or acquiring the customer’s next retail vehicle. The integration demonstrates the elevated potential for technology and software partners to leverage ACV's data, inspection technology, and acquisition workflows to deliver greater value to their dealer customers. Those interested in exploring that opportunity are encouraged to reach out to ACV.

The integrated solution is expected to be available to mutual dealership customers beginning in September 2026. For more information, contact your ACV or DriveCentric sales representative.

About ACV Auctions

ACV Auctions is on a mission to transform the automotive industry by building the most trusted and efficient digital marketplaces and data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable.

ACV offerings include ACV Auctions, ACV Transportation, ACV Capital, ACV MAX, ClearCar, VIPER, and True360. For more information about ACV, visit www.acvauto.com.

Trademark reference: ACV, the ACV logo, ClearCar, ACV MAX and VIPER are registered trademarks or trademarks of ACV Auctions, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

About DriveCentric

DriveCentric is the automotive industry's leading AI Engagement Platform, helping dealerships engage customers across the entire ownership lifecycle through native AI, unified customer data, and modern communications, all in a single platform. By building AI natively rather than bolting it on, DriveCentric helps dealerships create better customer experiences, work more efficiently, and drive measurable results. DriveCentric is headquartered in St. Louis, Missouri. Learn more at www.drivecentric.com.

Media Contacts:
Maura Duggan, ACV, maura@acvauctions.com
Nicole Curro, Carve Communications for ACV, nicole@carvecomms.com
Audrey Fusz, DriveCentric, afusz@drivecentric.com