Cigna Enhances myCigna Platform With AI Assistant, Personalized Care, Cost Tools

The Cigna Group (NYSE:CI) is one of billionaire Leon Cooperman’s top stock picks with huge upside potential. On June 12, Cigna Healthcare, the health benefits arm of The Cigna Group (NYSE:CI), revealed new digital capabilities designed to enhance the consumer experience during routine health insurance interactions.

The myCigna member interface will be used to gradually roll out the new technologies, which include a virtual assistant driven by AI, personalized provider matching, real-time cost tracking, intelligent claim submission, and assistance with plan selection. The AI-powered virtual assistant offers tailored responses to inquiries concerning benefits, claims, and available care options, according to Cigna Healthcare. According to preliminary findings, more than 80% of clients who had access to the virtual assistant found it useful.

Additionally, in order to help customers with complicated health needs have their administrative problems resolved more quickly, The Cigna Group (NYSE:CI) is investing in centralized agent teams and increasing access to dedicated My Personal Champion advocates.

The Cigna Group (NYSE:CI) specializes in providing insurance and associated services in the United States, such as pharmaceutical benefits, home delivery pharmacy, and specialty pharmacy distribution.

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Read More: 10 Best Magic Formula Stocks for 2025 and 10 Best Retirement Stocks to Buy According to Hedge Funds

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