Global Hospitality Leader Adopts 3CLogic's AI-Powered Contact Center for ServiceNow Modernization

ServiceNow Inc. (NYSE:NOW) is one of the best US tech stocks to buy now. On June 18, 3CLogic announced that a prominent global hospitality and luxury resort organization has adopted its solution. 3CLogic is an AI-powered contact center platform designed specifically for ServiceNow. The decision is part of the hospitality leader’s broader IT modernization initiative to centralize operations and data.

Previously, the hospitality company relied on a legacy on-premise contact center solution, which caused data silos and limited visibility. With 3CLogic, the organization will benefit from a unified omnichannel agent and administrative experience. The integration will embed voice, digital channels, AI, and workflows directly into its ServiceNow IT Service Management/ITSM workspace, using ServiceNow’s single-data-model architecture to automate manual tasks and enhance operational visibility.

The adopted solution provides modern features such as automated ServiceNow Incident creation, voicemail transcriptions, GenAI call summaries, and integrated SMS. In response to the growing demand for its Voice AI and Contact Center solutions for ServiceNow, 3CLogic plans to showcase its latest platform capabilities and updates at upcoming ServiceNow AI Summits and World Forum events across the Americas and Europe.

ServiceNow Inc. (NYSE:NOW) provides a cloud-based solution for digital workflows internationally. 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions.

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Disclosure: None. This article is originally published at Insider Monkey.