Maximus Enhances Government Customer Experience Solution with New AWS AI Integrations

Maximus Inc. (NYSE:MMS) is one of the most promising stocks according to Wall Street analysts. On June 9, Maximus announced the latest version of its Total Experience Management/TXM solution, which is now enhanced with new Amazon Web Services/AWS integrations. Maximus TXM was originally launched in 2024 and is designed to help government agencies deliver services more efficiently by providing a FedRAMP-authorized solution for next-gen customer experience/CX.

Through its collaboration with AWS, Maximus TXM uses a range of AWS services, such as Amazon Bedrock, Amazon Lex, and Amazon Textract. These functionalities enable Maximus to help governments achieve mission outcomes and derive valuable insights. Maximus TXM is built on a cloud-based, modular, flexible, and scalable architecture. This allows agencies to customize the solution to their specific needs.

It’s already in use by several federal agencies, such as the Office of Personnel Management. For instance, at the Department of Veterans Affairs/VA, through Maximus company Veterans Evaluation Services/VES, they co-developed a proprietary AI-powered system for intelligent document processing. The system transformed a manual claims review process into a fast, scalable digital operation, and is now also being used to improve outcomes for the Centers for Medicare & Medicaid Services/CMS.

Maximus Inc. (NYSE:MMS) provides government services worldwide. It operates through 3 segments: US Federal Services, US Services, and Outside the US.

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Disclosure: None. This article is originally published at Insider Monkey.