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Frequently asked questions

If you haven’t found what you were looking for, please contact us.

Becoming a Subscriber

How do I become a subscriber?

Our premium service is called Finviz Elite and can be accessed by purchasing the subscription on our Elite page. After choosing the subscription plan you will be redirected to a payment processor. As we are concerned about the safety of your sensitive data we don’t directly store your credit card information.

To be able to subscribe you have to become a registered user first.

What subscription plans are available?

Currently, there are two subscription plans available: Monthly ($39.50 USD) and Annual ($299.50 USD). Both of them offer the same level of access to all Elite features.

Do you offer a free trial?

We do not offer a free trial. However, there is a possibility to ask for a refund if you are not satisfied. This applies to our Monthly subscription plan only.

Managing Your Subscription

Is the subscription renewed automatically?

Yes, the subscription is based on a recurring billing.

Until the subscription is cancelled, your credit card is charged automatically after the expiration of the prepaid period and your Elite access is renewed for the next cycle.

My credit card details have changed. Where should I update them?

I subscribed through Paypal
If there are any changes made to your credit card details, please do update them directly in your Paypal account. In case the automatic charging of your credit card fails due to any reason, Paypal will make two more attempts to renew your subscription. After the last unsuccessful attempt your subscription is cancelled and Elite access denied.

I paid directly with my credit card
In order to update your creadit card details, click on the Update payment methods on the Elite page.

How to cancel my subscription?

In order to unsubscribe, please follow the instructions on the Elite page. Your Elite access is guaranteed until the end of the prepaid period, but the subscription will not be renewed after the expiration.

Can I cancel my subscription anytime I want?

Yes, there is no time restriction for cancelling your account. Cancelling during the subscription period prevents you from being charged for the next cycle.

How to upgrade my Monthly subscription plan to the Annual one?

Firstly, please cancel your Monthly subscription. Your Elite access is guaranteed until the end of the prepaid period. Right after the expiration, you will be able to purchase the Annual subscription on the Elite page.

You do not have to worry about losing your saved data. The data is linked to your account (email address) and can be accessible after upgrading.

How can I renew my Elite account? Will I lose any saved data?

For a renewal, please sign in your Finviz account and simply purchase a subscription on the Elite page again. The data that was saved on the corresponding account in the past would become accessible after upgrading.

Where can I change my email address and password?

Your email address and password can be changed in Settings -> Login.
The Settings page is accessible through your Profile icon in the top-right corner.

Refund Policy

Do you offer refunds?

Yes, we offer refunds if you are not satisfied with our product. Refunds are issued during the initial 30-day period and upon a written request to [email protected] or through the contact form. Subscription payments after the initial 30-day period or payments without a prior refund request are non-refundable.

How can I ask for a refund?

Firstly, please cancel your subscription during the initial 30-day period. Afterwards, contact us and include the email of your FINVIZ*Elite account.

Data and Tickers

What markets do you cover?

Currently, Finviz has access to the following US markets: NYSE, Nasdaq and Amex.

If there is a ticker symbol for a stock in a market that we cover and it is not included in our database, you can request the adding of that symbol by contacting us.

Are you planning to extend your service to other markets?

Although it is not completely out of question in the future, there are no plans for expanding into new markets at the moment.

How often is your data updated?

In a regular version of Finviz, stock quotes are delayed 15 minutes for Nasdaq and 20 minutes for NYSE and Amex. Futures data is delayed 20 minutes as well.

In Finviz Elite, you can experience real-time stock quotes with a refresh rate of a few seconds. Futures data is delayed 20 minutes.

Other data, such as fundamentals, are recalculated and updated every hour and taking into account the most recent information releases.

How can I access the premarket and aftermarket data?

Elite subscribers have access to the premarket data from 7:00 AM until 9:30 AM and to the aftermarket data from 4:00 PM until 6:30 PM.

All sections that are based on real-time quotes show the situation during the extended hours automatically.

Do you sell the historical data?

We are not allowed to sell raw historical data to third parties.

Not found what you were looking for?

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