Sendbird, AWS Announce 3-Year Strategic AI Collaboration

Amazon.com Inc. (NASDAQ:AMZN) is one of the best high-volume stocks to invest in. On August 12, Sendbird, an AI communications platform, announced a 3-year strategic collaboration with Amazon Web Services/AWS. The agreement allows adoption of agentic AI by expanding Sendbird’s AI agent capabilities, deepening technical integrations with AWS services, and accelerating joint go-to-market efforts.

As part of the collaboration, Sendbird is a launch partner for the new AI Agents and Tools category on AWS Marketplace, where it is now offering its AI agent solution. According to a prediction from Gartner, agentic AI will autonomously resolve 80% of customer service issues by 2029. Sendbird, which currently powers over 7 billion conversations every month, is already showing the potential of this technology.

The partnership will involve a strategic go-to-market plan to target key industries such as travel, on-demand services, and retail. The collaboration aims to help businesses deliver more proactive and intelligent customer support at scale, driving down operational costs and meeting evolving consumer expectations.

Amazon.com Inc. (NASDAQ:AMZN) engages in the retail sale of consumer products, advertising, and subscription services through online and physical stores in North America and internationally.

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Disclosure: None. This article is originally published at Insider Monkey.