8x8 (EGHT) Unveils New AI-Powered CX Platform Innovations

8×8, Inc. (NASDAQ:EGHT) is one of the Trending AI Stocks on Wall Street.  On August 21, the company announced new innovations across the 8×8 Platform for CX. The updates will enable enterprises to work more efficiently, respond faster, and deliver personalized experiences that boost loyalty and business growth.

Some of the key enhancements include 8×8 Contact Center integration with MNET CoreAccess+ for secure and real-time access to financial services data, keyword filtering to safeguard SMS compliance and avoid 10DLC violations; 8×8 Smart Assist + Conversation Intelligence to improve agent productivity, and AI-powered chat summarization for multilingual teams.

The company has also introduced CRM Integration Profiles that admins can leverage to customize workflows across Salesforce, Microsoft Dynamics, Zendesk, NetSuite, and Zoho for efficient operations and faster onboarding.

Finally, the JourneyAPI allows organizations to track every aspect of a customer interaction, helping them assess service quality and access unified performance metrics.

“CX leaders are being asked to do more with less – move faster, stay compliant, and deliver seamless experiences at every touchpoint. These new capabilities are built for that reality. From smarter automation to tighter compliance and deeper visibility, we’re helping customers bridge the gap between rising expectations and what teams can deliver – without adding complexity.” -Hunter Middleton, Chief Product Officer at 8×8, Inc.

8×8, Inc. (NASDAQ:EGHT) is an integrated Platform that provides enterprise communications solutions.

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