Salesforce (CRM) Unveils AI-Driven Strategy to Boost Customer Satisfaction and Profitability

Salesforce, Inc. (NYSE:CRM) ranks among the best fundamental stocks to buy right now. Salesforce, Inc. (NYSE:CRM) presented a strategy vision focused on business transformation and AI integration at the Goldman Sachs Communicopia + Technology Conference 2025 on September 9. Salesforce CEO Marc Benioff spoke about the company’s goals of employing AI-driven solutions to increase customer satisfaction and profitability.

Salesforce, Inc. (NYSE:CRM) is evolving into a “agentic enterprise,” combining human workers and artificial intelligence. With the assistance of 4,000 human agents, Salesforce, Inc. (NYSE:CRM) utilized AI agents to process 1.5 million conversations over the previous nine months.

In addition, the company is building its Data Cloud and investing in data strategy, forming alliances with giants like Snowflake and Databricks.

Salesforce, Inc. (NYSE:CRM) is a cloud-based software company focused on customer relationship management. The company provides a number of custom software and solutions for various applications, such as analytics, marketing automation, and sales.

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Disclosure: None. This article is originally published at Insider Monkey.