OpenAI and ServiceNow Inc. (NYSE:NOW) are deepening their AI push as the software maker looks to embed advanced automation into core business workflows and reignite growth momentum.
OpenAI and ServiceNow entered a three-year partnership to embed OpenAI's AI models directly into ServiceNow's business software, allowing customers to use ChatGPT-powered tools inside everyday workflows.
Under the agreement, ServiceNow will rely on OpenAI's models within its platform and has committed revenue to OpenAI, though the companies did not disclose financial details.
Brad Lightcap, OpenAI's chief operating officer, said enterprises want OpenAI's intelligence built straight into ServiceNow processes, the Wall Street Journal reported on Tuesday.
Enterprise AI Push Benefits Both Companies
For OpenAI, the partnership supports its push to expand enterprise adoption.
For ServiceNow, the agreement offers a faster way to add advanced AI capabilities without developing its own large models.
ServiceNow plans to build AI voice agents for customer service using OpenAI's speech models, according to ServiceNow president and COO Amit Zavery.
ServiceNow engineers will develop these tools with OpenAI's guidance and help customers deploy them.
Strategic Moves Come As ServiceNow Seeks Growth
The AI partnership follows a challenging period for ServiceNow.
The stock tanked 41% over the last 12 months, as it failed to meet quarterly EPS estimates in the previous 4 quarters.
In December, ServiceNow shared plans to buy cybersecurity firm Armis in a $7.75 billion all-cash deal.
The company funded the acquisition with cash on hand and debt, with the transaction expected to close in the second half of 2026, pending regulatory approvals.
The deal is designed to help ServiceNow offer more proactive, automated cybersecurity across all connected devices.
NOW Price Action: ServiceNow shares were down 0.80% at $126.29 at the time of publication on Tuesday. The stock is trading at a new 52-week low, according to Benzinga Pro data.
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