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Jim Cramer Says ServiceNow CEO "Gotta Bring His A Game to Explain What's Happening"

By Syeda Seirut Javed | January 26, 2026, 9:33 PM

ServiceNow, Inc. (NYSE:NOW) is one of the stocks in focus as Jim Cramer shared his weekly game plan. Cramer highlighted the anticipation for the company’s earnings report, as he said:

Oh, and if you want to know what could be the biggest report of the week, well, at least in terms of consequences, I think it’s going to be NOW. I think it’s going to be ServiceNow. For years, this company and Salesforce were leaders in software as a service enterprise software, we call it. Both businesses have continued to do very well, but their stocks aren’t playing ball.

ServiceNow stock is down more than a hundred points from its high. I’ve never seen that in terms of percentage. This, to the CEO Bill McDermott, he’s gotta bring his A game to explain what’s happening and tell us that this is merely a broken stock, not a broken company. We are really going to be glued to that one.

Image via Unsplash

ServiceNow, Inc. (NYSE:NOW) provides a cloud platform that supports digital workflows through AI, automation, low-code tools, analytics, and a suite of IT, security, customer service, and employee experience products.

While we acknowledge the potential of NOW as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock.

READ NEXT: 30 Stocks That Should Double in 3 Years and 11 Hidden AI Stocks to Buy Right Now.

Disclosure: None. This article is originally published at Insider Monkey.

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