Tyler Technologies Recognizes 2026 Veterans Service Officers Excellence Award Winners

Fourth annual awards program honors outstanding Veterans Service Officers

PLANO, Texas--(BUSINESS WIRE)--$TYL #TylerTech--Tyler Technologies, Inc (NYSE: TYL) announced five winners of its fourth annual Veterans Service Officers (VSO) Excellence Awards, which shines a spotlight on well-deserving VSOs who use Tyler’s applications to process and submit benefit claims to the U.S. Department of Veterans Affairs (VA).

The VSOs recognized this year provide exemplary service to those who have served in our nation’s armed forces, helping veterans more easily access all the benefits they have earned through their military service.

“The VSO Excellence Awards program recognizes the dedication, innovation, and commitment of individuals and organizations who work every day to improve services for veterans and their families,” said Urvi Pandya, general manager of Workforce Case Management at Tyler. “This year’s recipients exemplify the impact that thoughtful leadership and service can have in communities across the country, and we are pleased to celebrate their achievements.”

The 2026 VSO Excellence Award winners are:

• Awesome Organization: Durham County Veterans Services (NC): Durham County Veterans Services was honored with the Awesome Organization award for completely transforming its operations and delivering unprecedented efficiency to the community. By adopting Tyler's Veterans’ Benefits software, the department cut claim processing times in half, reduced data entry errors by 92%, and boosted overall claim capacity by over 55%. Durham County exemplifies how a dedicated, technology-empowered team can turn administrative processes into meaningful peace of mind for local veterans and their families.

• Innovative Community Support: Waupaca County Veterans Service Office (WI): The Waupaca County Veterans Service Office was recognized with the Innovative Community Support award for its creative, cross-collaborative approach to meeting veterans where they live. Waupaca County launched dynamic mobile outreach hubs, hosted educational benefit workshops in hard-to-reach townships, and established local peer-support networks. Waupaca County built an accessible, community-wide support system that leaves no veteran behind.

• Exceptional Outreach: South Dakota Department of Veterans Affairs: The South Dakota Department of Veterans Affairs earned the Exceptional Outreach award for its expansive, high-impact campaigns designed to bridge vast geographic distances and connect with veterans across the state. Through strategic multi-channel messaging, presence at major regional and tribal events, and deployed mobile benefit units powered by Tyler software, the department dramatically increased public visibility and engagement. They successfully connected thousands of rural, Native American, and isolated veterans with the earned healthcare, compensation, and support services they deserve.

• All-Star Community Advocate: Amy Noel, Harnett County, NC: Amy Noel was named the All-Star Community Advocate for her relentless, compassionate dedication to fighting for veterans who need a champion. Noel spends countless hours sifting through complex military service records, identifying overlooked historical claim opportunities, and navigating bureaucratic obstacles. Her deep expertise and steadfast refusal to give up on complex cases has resulted in life-changing benefit approvals and the restoration of financial security for vulnerable local veterans.

• Software Superstar: Eric Moncibais, Pueblo County (CO): Eric Moncibais, Veteran Service Officer for Pueblo County, received the Software Superstar award for his exceptional technical leadership and rapid operational turnaround using Tyler’s VetraSpec solution. Moncibais built customized dashboard tracking and automated leadership reports to systematically process claims, eliminating a three-month backlog within just 45 days. Moncibais not only transformed office operations but also expanded strategic outreach, driving a 58% increase in new veteran registrations across Pueblo County.

Tyler is the market leader in veterans’ claims management software. Its Veterans’ Benefits solutions have processed U.S. Department of Veterans Affairs claims for almost half of the nearly 17 million American veterans living today. Twenty-four U.S. states, more than 400 counties, and more than 4,000 VSOs rely on Tyler software to process veterans’ benefits claims daily.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of technology solutions purpose-built exclusively for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions strengthen the core operations of government and help agencies turn insight into action for their communities. With more than 50,000 installations across 16,000 client locations, Tyler serves clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.

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Sophie Brenke
Tyler Technologies
972.713.3770
Media.team@tylertech.com