Cognizant Establishes 25,000-Person Claude AI Group and Introduces Enterprise Managed Services

Cognizant (NASDAQ:CTSH) announced the creation of its Claude Frontier Capability Group, a dedicated organisation comprising more than 25,000 professionals focused on implementing Anthropic’s Claude artificial intelligence technology for enterprise customers.

The IT services company also introduced a managed services offering for Claude-powered systems, under which Cognizant will assume responsibility for operating and maintaining AI solutions on behalf of clients.

New Group to Focus on Enterprise AI Deployment

The Claude Frontier Capability Group will initially concentrate on four areas: redesigning business processes around AI, developing and modernising supporting technology systems, operating AI agents at scale, and implementing AI-native software engineering practices.

Cognizant said more than 44,000 employees across its business units and corporate functions have already received Claude training or certification, with more than 26,000 Claude certifications held across the organisation.

The new managed services model combines specialised personnel, licensed Claude access and Cognizant’s proprietary technology, including its AI Delivery Operating System.

The offering is designed to provide enterprise customers with more predictable AI expenditure alongside security, governance and operational controls.

Cognizant and Anthropic Comment on Partnership

Cognizant Chief Executive Officer Ravi Kumar S outlined the company’s approach to managing enterprise AI systems.

“Clients want a partner who will take responsibility for delivery once AI is running inside their business,” Kumar said. “We are putting more than 25,000 of our people on Claude and taking on the job of running it for clients through managed services.”

Paul Smith, Chief Commercial Officer at Anthropic, also commented on the initiative:

“Cognizant is working to address that gap, committing more than 25,000 people to help their customers put Claude to work across their businesses.”

Company Reports Operational Improvements from Claude Deployments

Cognizant provided examples of results achieved through existing Claude-powered implementations.

At a global pharmaceutical manufacturer, the company reported a 35% reduction in downtime, while troubleshooting times decreased from 90–120 minutes to 10–15 minutes.

For a media and entertainment customer, automated requirements data sheet creation reduced the reported time to market from three to four weeks to approximately 15 minutes.

At a North American insurance company, Claude-powered automation accelerated certain operational processes by 40%–60%, according to Cognizant.

The company said the new capability group and managed services offering will support enterprise customers seeking to deploy and operate AI applications across their businesses.

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