Sprinklr's (NYSE:CXM) Q1 Sales Top Estimates, Quarterly Revenue Guidance Slightly Exceeds Expectations

Customer experience software provider Sprinklr (NYSE:CXM) beat Wall Street’s revenue expectations in Q1 CY2025, with sales up 4.9% year on year to $205.5 million. Guidance for next quarter’s revenue was better than expected at $205.5 million at the midpoint, 1.4% above analysts’ estimates. Its non-GAAP profit of $0.12 per share was 21.6% above analysts’ consensus estimates.

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“Our Q1 results reflect solid progress in our transformation to better serve our customers and partners. We are deeply focused on improving our execution and delivering business value to the brands we serve with our AI-native CXM platform. We also generated record free cash flow in the quarter,” said Rory Read, Sprinklr President and CEO.

Company Overview

Initially focused only on social media management, Sprinklr (NYSE: CXM) is a leading provider of unified customer experience management software.

Sales Growth

Reviewing a company’s long-term sales performance reveals insights into its quality. Any business can have short-term success, but a top-tier one grows for years. Over the last three years, Sprinklr grew its sales at a 15.3% compounded annual growth rate. Although this growth is acceptable on an absolute basis, it fell slightly short of our standards for the software sector, which enjoys a number of secular tailwinds.

This quarter, Sprinklr reported modest year-on-year revenue growth of 4.9% but beat Wall Street’s estimates by 1.8%. Company management is currently guiding for a 4.2% year-on-year increase in sales next quarter.

Looking further ahead, sell-side analysts expect revenue to grow 2.8% over the next 12 months, a deceleration versus the last three years. This projection doesn't excite us and implies its products and services will see some demand headwinds.

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Customer Acquisition Efficiency

The customer acquisition cost (CAC) payback period measures the months a company needs to recoup the money spent on acquiring a new customer. This metric helps assess how quickly a business can break even on its sales and marketing investments.

It’s relatively expensive for Sprinklr to acquire new customers as its CAC payback period checked in at 168.9 months this quarter. The company’s slow recovery of its sales and marketing expenses indicates it operates in a highly competitive market and must invest to stand out, even if the return on that investment is low.

Key Takeaways from Sprinklr’s Q1 Results

We were impressed by how Sprinklr raised its full-year revenue and EPS guidance, which blew past analysts’ expectations. We were also glad its revenue, EPS, and adjusted operating income exceeded Wall Street’s estimates. Overall, we think this was a solid "beat-and-raise" quarter. The stock traded up 3.9% to $8.89 immediately following the results.

Sprinklr may have had a good quarter, but does that mean you should invest right now? What happened in the latest quarter matters, but not as much as longer-term business quality and valuation, when deciding whether to invest in this stock. We cover that in our actionable full research report which you can read here, it’s free.